Terms & Conditions
The terms for your email-delivered Crumb Club subscription, including billing, cancellation, refunds, and use of our cooking resources.
1. The agreement and business details
These Terms & Conditions govern access to and use of Crumb Club’s website, digital memberships, recipes, cookbooks, guides, resources, and related services. Crumb Club is operated by Iizvel LLC (“Company,” “we,” “us,” or “our”). “You” means the person using the service or purchasing a membership.
By placing an order or using the service, you agree to these terms to the extent a valid agreement is formed under applicable law. Read the terms before purchasing and keep a copy for your records. Any checkout information describing your selected plan, price, billing frequency, or promotional conditions forms part of your purchase agreement.
Iizvel LLC, 8401 Mayland Dr Ste A, Richmond, VA 23294-4648, USA. Email: [email protected]. Telephone: +1 (762) 214-5874.
2. Eligibility and accurate information
You must be at least 18 years old, or the age of legal majority where you live if higher, to purchase a membership. If you purchase on behalf of an organisation, you represent that you have authority to bind that organisation.
Provide accurate and current contact and billing information. Keep the email associated with your membership accessible so that you can receive receipts, support replies, and important service notices. You are responsible for correcting information that would prevent us from identifying or servicing your membership.
3. Digital service; no meal delivery
Crumb Club is a digital cooking subscription delivered by email. You receive the content included in your chosen plan at the email address supplied at checkout. No customer account, username, password, or member login is required. We do not deliver meals, groceries, ingredients, or physical cookbooks.
Content may include recipes, digital cookbooks, cooking guides, preparation resources, meal plans, and shopping lists. Availability depends on the selected plan and the offer presented at checkout. A reference to a recipe or resource does not mean that physical products or cooking equipment are included.
4. Plans and included email content
The current monthly membership levels are Starter at US $14.97, Kitchen Club at US $39.95, and All Access at US $44.97, subject to the price and applicable taxes disclosed before purchase. The checkout description controls the plan and amount you authorise.
Starter includes recipes and simple cooking guides. Kitchen Club adds digital cookbooks, meal plans, and shopping lists. All Access includes the full collection offered with that tier, including in-depth cooking and preparation guides. The resources included in your selected plan are sent by email. A lower-tier subscription does not include the content reserved for a higher tier.
New content is sent by email each week while your subscription is active. The format, subject, and number of individual resources may vary by plan. Weekly updates do not guarantee a new cookbook every week or a particular recipe, dietary programme, or quantity unless expressly promised in the offer.
5. Recurring billing and renewal authorisation
Monthly memberships are recurring subscriptions. By completing a subscription purchase, you authorise recurring charges for the disclosed plan price, applicable taxes, and any other charges expressly accepted at checkout, until the subscription is cancelled in accordance with these terms.
A monthly subscription renews each monthly billing period on the schedule established by the purchase. Where a corresponding calendar date does not exist, the payment service’s billing schedule may use an adjusted date. Your emailed receipt or billing confirmation identifies the relevant billing details. No account login is needed.
We will provide renewal disclosures, reminders, or notices where required by law. Nothing in these terms permits charging an amount or frequency that you have not validly authorised.
6. Payments, taxes, and unsuccessful charges
You must use an authorised payment method. Prices are stated in US dollars unless an offer expressly provides otherwise. Taxes, if applicable, will be disclosed or calculated as required. Your bank may separately charge currency-conversion or other fees that are not imposed by us.
If a payment is declined or reversed, we may request an updated payment method and pause future content emails until the payment issue is resolved. We will not knowingly continue charging after cancellation takes effect except for amounts otherwise lawfully due and authorised.
If you believe a charge is incorrect or unauthorised, contact [email protected] promptly with the transaction reference and membership email. Do not send full payment-card details. These terms do not restrict statutory rights to dispute an unauthorised payment.
7. Cancellation and end-of-period delivery
If you want to cancel your membership, you can use the one-step cancellation form on our homepage: enter the email you signed up with and select Submit. No explanation is required. You can also request cancellation by contacting [email protected]. The form submits a cancellation request; submitting it does not itself perform an automatic cancellation in a payment or membership system.
Cancellation takes effect at the end of the current paid billing period. Subject to these terms, you remain eligible for the content emails included in the remainder of that period. Future renewals and content emails stop after that period once cancellation is processed. You do not need to log in or create an account to cancel. Contact us before the next renewal and keep your submission or correspondence as a record.
If you do not receive confirmation, contact us using the company email or telephone number. We will review the timing of the request and any disputed renewal. A cancellation request does not itself constitute a request for a refund; the refund policy below applies separately. Nothing here imposes an advance-notice requirement that conflicts with applicable law.
8. Thirty-day refund policy
You may request a refund within 30 days of the purchase or renewal charge for which you seek reimbursement. Email [email protected] with your membership email, order or transaction reference if available, the date of the charge, and a clear request for a refund. A reason can help us understand the issue, but you do not need to justify a timely request under this policy.
Crumb Club memberships are digital, so there is no physical item to return for a digital-membership refund. We may verify the transaction and whether it has already been refunded. Approved refunds are returned to the original payment method where possible; posting times depend on the payment service and your financial institution.
Tell us whether you also wish to cancel future renewals. We will confirm the subscription status and whether future content emails will stop when the refund is processed. A refund does not provide a continuing licence to use resources supplied through the refunded purchase, except where applicable law requires otherwise.
Requests made after the 30-day period will be assessed under applicable law and any additional written promise associated with the purchase. This policy does not exclude rights to remedies for defective, misdescribed, or undelivered digital services where those rights cannot lawfully be limited.
9. Consumer withdrawal and mandatory rights
Some jurisdictions provide additional cancellation, withdrawal, cooling-off, renewal, or refund rights. Those rights apply where legally required and are not waived merely by accepting these terms.
Where immediate delivery of digital content requires a separate express consent or acknowledgement to affect a statutory withdrawal right, that consent or acknowledgement must be obtained in the manner required by law. This paragraph alone is not a substitute for legally required checkout disclosures or affirmative consent.
10. Promotions and price changes
Promotional prices or benefits apply only as stated in the relevant offer, including any duration, eligibility rules, and subsequent renewal price. A discount does not continue indefinitely unless the offer expressly says so. Trial arrangements apply only if specifically offered and accepted.
We may change prices for future purchases or future renewal periods, subject to advance notice and consent requirements under applicable law. A price change will not retrospectively alter the price of an already paid period. You may cancel before a notified future price takes effect.
If an obvious pricing or content-description error affects an order, we will contact you to explain the issue and any proposed correction, cancellation, or refund rather than treating the error as authorisation for a higher charge.
11. Email delivery and subscription security
Subscription content is delivered by email; there is no customer account or member portal to create or sign into. Provide a valid email address at checkout and check your inbox, spam, junk, and promotions folders. Keep enough storage available and make sure your email settings allow our messages. If an expected content email has not arrived, contact [email protected] using the email associated with your purchase.
Tell us promptly if your delivery email changes or you suspect an unauthorised purchase. We may reasonably verify the original subscription email or transaction before changing delivery details. We may resend a missing resource after checking the subscription and delivery details. We do not guarantee that every email provider will place messages directly in your main inbox.
12. Personal-use licence and intellectual property
Subject to payment and these terms, you receive a limited, non-exclusive, non-transferable permission to use the digital resources emailed to you under your plan for your own personal, non-commercial cooking and household use.
Our branding, website design, written guides, cookbook layouts, photographs, videos, and other protected materials belong to us or our licensors. You may not reproduce, republish, sell, sublicense, publicly distribute, upload to a shared content library, or commercially exploit protected materials without permission, except where applicable law permits it.
Any permission to save, download, or print an emailed resource is limited to personal use and does not transfer ownership. Do not remove copyright notices, redistribute paid emails or files, or bypass restrictions on the use of protected materials. Nothing in these terms claims ownership over facts, cooking methods, or other material that applicable intellectual-property law does not protect.
13. Acceptable use
Do not use the service for unlawful activity, payment fraud, harassment, infringement, unauthorised use of another person’s email or payment details, distribution of malicious software, or interference with the website. Do not scrape or bulk-copy protected content, redistribute paid content emails, or resell subscription resources.
Do not misrepresent your identity, submit knowingly false support or refund claims, or disclose another person’s private information without authority. We may take proportionate steps to investigate and stop misuse, subject to applicable law and any required notice.
14. Cooking, health, and allergen information
Our content is general educational and informational material, not medical, nutritional, or personalised dietary advice. It is not intended to diagnose, treat, cure, or prevent a disease or replace advice from a qualified professional.
You are responsible for checking ingredient labels, assessing allergies and intolerances, preventing cross-contact, selecting safe substitutions, and following appropriate food storage, preparation, and cooking practices. Product formulations can change. A recipe title or dietary description is not a guarantee that a dish is safe for a particular person.
Cooking times, yields, temperatures, costs, and nutritional figures, where provided, are estimates affected by ingredients, equipment, measurement, and preparation. Use appropriate food-safety guidance and professional advice where relevant. Stop using an ingredient or recipe if you believe it presents a risk.
15. Availability, changes, and technical requirements
You need a working email address, suitable internet access, and compatible software or devices to read emailed content and open any supplied files or links. No membership account or login is required. Internet, device, printing, ingredient, and equipment costs are your responsibility unless an offer expressly includes them.
We may maintain, improve, reorganise, or replace parts of the service. Temporary outages can occur. We do not guarantee uninterrupted availability or permanent availability of every individual resource. Material reductions to paid entitlements will be handled in accordance with the purchase agreement and applicable consumer law.
Your subscription pays for the content emails included in your plan during each paid billing period. When cancellation takes effect, future content emails stop; cancellation does not remove emails or files you have already received. Resources supplied during a paid, non-refunded period remain subject to the personal-use licence. A subscription does not promise delivery of every past or future resource unless the offer expressly includes it.
16. Feedback and external services
If you voluntarily send suggestions or feedback, you permit us to use that feedback to improve our service without an obligation to compensate you, subject to applicable law. Do not send confidential information or material you do not have the right to share.
Links to independent websites, products, or services do not make us responsible for their content, availability, or terms. Review external terms before using them. Any legally required disclosure of a commercial relationship should accompany the relevant promotion.
17. Suspension and termination
We may pause or end future content delivery for a material breach, non-payment, fraud, a significant security risk, or a legal requirement. Where reasonable and legally required, we will explain the reason and provide an opportunity to resolve a remediable breach.
We will not use suspension to avoid mandatory refund obligations. If we discontinue a paid service, we will address unused prepaid periods and other remedies as required by law and the purchase agreement. Provisions intended to survive termination, such as intellectual-property restrictions, payment obligations already incurred, and dispute provisions, remain effective to the extent lawful.
18. Disclaimers and limits of liability
We provide the service with reasonable care and skill as required by applicable law. Except for express promises and rights that cannot be excluded, we do not guarantee that every resource will meet every preference, that a particular cooking result will be achieved, or that the website will be entirely error-free.
To the fullest extent permitted by law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable in connection with the agreement, including losses caused by misuse, unsafe preparation, incompatible equipment, or reliance on content as personalised medical advice.
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such exclusion is prohibited, gross negligence or wilful misconduct where protected by law, or any consumer guarantee or other liability that cannot lawfully be excluded. Mandatory rights prevail over inconsistent limitations.
19. Complaints and informal dispute resolution
Please contact [email protected] about a dispute, including your name, membership email, transaction reference where relevant, a description of the issue, and the resolution you seek. We will review the information and try to resolve the matter in good faith.
Contacting us does not prevent you from using legally available complaint procedures, contacting a regulator, bringing an eligible small-claims matter, or taking action needed to preserve a legal deadline. No particular arbitration provider, venue, procedural rules, fee schedule, or binding arbitration agreement is established by this informal complaints paragraph.
20. CLASS ACTION WAIVER
There shall be no right or authority for any claim to be arbitrated on a class action basis or in a purported representative capacity. No claim submitted to arbitration is heard by a jury or may be brought as a private attorney general. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration. The arbitrator may not consolidate more than one person’s claims against and may not preside over any kind of representative or class proceeding against . You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is nonseverable from the agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties’ agreement to arbitrate shall be null and void.
YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. IF YOU HAVE ALREADY PURCHASED A PRODDUCT AND YOU DO NOT AGREE TO THE FOREGOING TERMS AND CONDITIONS, YOU MUST TELL US IN WRITING AND RETURN THE PRODUCT TO GET A REFUND, NOT USE THE PRODUCT OR WEBSITE, AND RETURN THE PRODUCT FOR A REFUND WITHIN 30 DAYS OF YOUR FIRST ORDER OF THE PRODUCT..
21. Governing law and legally protected remedies
Subject to mandatory law and any valid, separately applicable dispute-resolution agreement, these terms are governed by the laws of the Commonwealth of Virginia, United States, without applying conflict-of-laws rules that would displace mandatory consumer protections.
If you live in a jurisdiction that gives you non-waivable rights to local law, a local court, public injunctive relief, or another remedy, those rights are preserved. The applicability and enforceability of any dispute provision depend on applicable law and the circumstances of the agreement.
22. Changes to these terms
We may update these terms for future use of the service or future purchases. We will provide notice of material changes and obtain consent where required. Updates do not retrospectively remove rights relating to an earlier purchase or dispute.
If a material change affects a renewing subscription, we will handle notice, consent, and cancellation rights as required by law. If you do not agree to a proposed change, contact us and cancel future renewals before the change applies, without losing rights that applicable law preserves.
23. General provisions
If a provision is held unenforceable, the remaining provisions continue to the extent permitted by law, except where the class action waiver expressly provides a different consequence for an applicable arbitration agreement. A failure to enforce a provision immediately is not a permanent waiver of it.
You may not transfer your membership or contractual rights without our consent unless the law permits it. We may transfer our business or agreement where lawful, provided this does not unlawfully reduce your rights. These terms and the accepted purchase disclosures form the agreement concerning the service, subject to mandatory law and any additional terms expressly agreed with you.
Headings are for convenience and do not change the meaning of the terms. References to written communications include email where legally permitted. No provision is intended to create rights for an unrelated third party unless expressly stated.
24. Contact Iizvel LLC
For membership support, cancellation, refunds, billing questions, complaints, or legal correspondence, contact:
Iizvel LLC, 8401 Mayland Dr Ste A, Richmond, VA 23294-4648, USA. Email: [email protected]. Telephone: +1 (762) 214-5874.
Use the subscription email and a clear subject such as “Cancellation Request,” “Refund Request,” or “Legal Notice” so that your message can be routed appropriately. A telephone conversation may need written follow-up to verify your subscription or transaction and record the requested action.