Privacy Policy
How Iizvel LLC handles personal information for Crumb Club’s email-delivered subscriptions. No customer account or login is required.
1. Who we are and what this policy covers
Crumb Club is operated by Iizvel LLC (“we,” “us,” or “our”). This Privacy Policy explains how we handle personal information in connection with our website, digital food and cooking memberships, recipes, digital cookbooks, guides, resources, communications, and customer support. It applies when you browse the website, purchase or manage a membership, request help, ask to cancel, request a refund, or otherwise communicate with us.
This policy describes categories of processing relevant to these activities. The information involved depends on how you interact with us and the features you use. It does not govern independent websites or services that you visit through links on our website. Those services have their own privacy notices and practices.
Iizvel LLC, 8401 Mayland Dr Ste A, Richmond, VA 23294-4648, USA. Email: [email protected]. Telephone: +1 (762) 214-5874.
2. Information you give us
We may receive your name, email address, telephone number, billing address, membership selection, order references, and information you choose to provide in messages or forms. Your subscription content is delivered by email. You do not need to create an account, username, or password. A cancellation or refund request may include the email used for your subscription and information needed to locate the relevant transaction.
If you contact support, we process your message, attachments, and correspondence history to understand and respond to the issue. Please do not send complete payment-card details, government identification documents, or information unrelated to your request unless we explain why it is needed and provide an appropriate way to submit it.
You may choose to share cooking preferences, household needs, dietary preferences, or ingredient questions. Dietary or allergy information can reveal sensitive information in some circumstances. Share only what is necessary. Do not submit another person’s personal information unless you are authorised to do so.
3. Transaction and membership information
We process information about the plan selected, price, currency, billing period, purchase date, renewal status, cancellation status, refund requests, and payment outcome as needed to administer your membership and keep business records.
Payment services involved in a transaction may collect payment credentials and related fraud-prevention information under their own terms and privacy notices. We may receive a transaction identifier, payment status, or limited payment-method information needed for support and reconciliation. The precise information depends on the payment method and checkout used.
4. Technical information and activity
When you access an online service, technical information may be processed to deliver and protect it. This can include an IP address, browser type, device type, operating system, language, approximate location inferred from an IP address, referring page, requested pages, access times, and error or security logs.
Where measurement tools are used, activity information may help us understand which pages or resources are useful and whether features are working. The collection of optional analytics or advertising information, if applicable, is subject to the technologies deployed and any consent or opt-out requirements that apply to you.
5. Cookies and similar technologies
Cookies, local storage, and similar technologies may support essential website functions, security, session continuity, preference storage, or measurement. Essential technologies may be necessary to deliver a feature you request. Optional technologies should be used only in accordance with applicable consent requirements.
You can manage cookies through your browser and, where available, through website privacy controls. Blocking essential technologies may affect checkout, preference storage, or other website features. No sign-in is required to receive subscription content. Removing a cookie does not necessarily delete information already stored separately.
Different browsers and devices may require separate choices. We do not represent that every browser privacy signal is automatically recognised by every connected service. Where the law requires us to honour a recognised universal opt-out signal, we will handle it as required.
6. Why we use personal information
We use relevant information to operate the website, administer your subscription, maintain transaction records, email the digital resources included in your plan, respond to enquiries, and process cancellation and refund requests. We also use your email address to send receipts, billing information, delivery updates, and necessary service notices. No customer account or member login is needed.
Other purposes may include diagnosing errors, improving content and usability, preventing fraud or misuse, protecting intellectual property, responding to legal requests, enforcing our terms, and establishing or defending legal claims. We assess whether information is relevant and proportionate to the purpose for which it is used.
We will not use a support request as permission for unrelated marketing where separate permission is required. If we propose materially different processing, we will provide additional information or obtain consent where required by law.
7. Legal bases where required
Where data-protection law requires a legal basis, we may rely on performing a contract or taking steps at your request before entering one; complying with legal obligations; our legitimate interests in operating, securing, and improving the business, where those interests are not overridden by your rights; or your consent where required.
Where processing is based on consent, you may withdraw consent prospectively. Withdrawal does not affect processing that was lawful before withdrawal or processing supported by another valid legal basis. Providing information may be necessary for a requested service; if you do not provide it, we may be unable to complete that request.
8. Service messages and marketing choices
Membership receipts, renewal information, cancellation updates, security notices, and support replies are service communications. You may still receive necessary service messages after opting out of promotional emails.
If you subscribe to promotional communications, you can unsubscribe using the instructions provided or by emailing [email protected]. Allow a reasonable period for a request to be processed. We may retain limited suppression information to help ensure that your marketing preference is respected.
9. When information is shared
We may disclose relevant information to service providers that help with hosting, payment processing, membership administration, communications, customer support, security, professional advice, and business record keeping. Access should be limited to what is reasonably needed for the applicable function and subject to appropriate obligations where required.
We may also disclose information when required by law, court order, or lawful governmental request; to protect safety or prevent fraud; to investigate misuse; or to establish, exercise, or defend legal rights. Where legally permitted and appropriate, we assess requests before responding.
In connection with a merger, acquisition, financing, restructuring, or transfer of business assets, relevant information may be reviewed or transferred subject to applicable law and appropriate protections. We may share information at your direction or with your consent.
10. Advertising, sale, and targeted advertising rights
Some privacy laws define “sale,” “sharing,” or targeted advertising broadly, including certain disclosures that do not involve payment. Whether those definitions apply depends on the technologies and business practices actually in use and the law applicable to you.
If you wish to exercise a right to opt out of sale, sharing, or targeted advertising, contact [email protected]. We will assess the request against our applicable practices and legal obligations. This policy does not itself represent that a particular advertising technology is deployed or that a particular statutory right applies to every visitor.
11. Retention and deletion
We retain personal information for as long as reasonably necessary for the purposes described here, including providing services, resolving support issues, maintaining accounting and tax records, preventing fraud, respecting communication preferences, and meeting legal obligations.
Retention periods vary by information category and context. We consider the nature and sensitivity of the information, our ongoing relationship, legal record-keeping requirements, limitation periods, and whether a purpose can be achieved with less information. We do not promise a single retention period for every record.
Cancelling a subscription does not necessarily require immediate deletion of all transaction or legal records. Information in backups may remain until normal replacement cycles apply, subject to appropriate protections. Where deletion is not appropriate, we may restrict further use as required by law.
12. Security
We use reasonable measures appropriate to the information and risks involved to help protect personal information. No internet transmission, website, or storage system can be guaranteed completely secure, and we cannot promise that unauthorised access or loss will never occur.
Protect the email inbox you use for your subscription and let us know if you suspect that someone has used your email or payment information without permission. We may verify the subscription email and transaction details before changing delivery information or processing sensitive requests. We will assess suspected incidents and provide notifications where required by applicable law.
13. International processing
Iizvel LLC is located in the United States. Depending on the services used, information may be processed or stored in the United States or other countries whose privacy laws may differ from those where you live.
Where a law requires safeguards for an international transfer, we will use an appropriate lawful mechanism. Contact us for information about safeguards relevant to your personal information. Visiting the website does not waive protections that applicable law gives you.
14. Your privacy rights
Depending on your location and the laws that apply, you may have rights to know whether we process your information; obtain access or a copy; correct inaccuracies; request deletion; receive information in a portable format; restrict processing; object to certain processing; withdraw consent; or opt out of certain disclosures or profiling.
These rights are not absolute. Exceptions may apply for legal obligations, fraud prevention, security, transactions you request, the rights of others, or legal claims. We will explain a refusal or limitation when required. We will not unlawfully discriminate against you for exercising a protected privacy right.
To submit a request, email [email protected] with the subject “Privacy Request” and explain the right you wish to exercise. Include enough information for us to locate relevant records, but do not send unnecessary sensitive information. We may request proportionate verification before disclosing or changing personal information.
15. Authorised agents, appeals, and complaints
Where permitted by law, an authorised agent may submit a request on your behalf. We may ask for evidence of authority and may need to verify your identity directly, subject to applicable restrictions.
If we deny a request and you have a right to appeal, reply to our decision or email [email protected] with the subject “Privacy Appeal” and explain why you believe the decision should be reconsidered. We will respond within the timeframe required by applicable law.
You may also have the right to complain to a relevant privacy regulator or attorney general. Contacting us first may help resolve a concern, but it does not limit any right to contact a regulator directly.
16. Children’s information
Our paid memberships are intended for adults able to enter a binding agreement. The service is not directed to children under 13, and children should not submit personal information or make purchases through the website.
If you believe a child has provided personal information to us without appropriate authorisation, contact [email protected]. We will investigate and take appropriate steps, including deletion where required.
17. Links and content you choose to share
Links to external websites or services are provided for convenience. We do not control their collection practices, security, or content. Review their privacy notices before providing information.
If a feature allows public comments or community contributions, information you choose to publish may be visible to others. Avoid including private contact details, sensitive information, or another person’s information in public content. This paragraph applies only where such a feature is offered.
18. Changes and contact
We may revise this policy to reflect changes in our services, practices, or legal requirements. The version posted on this page applies from its stated effective date or, if no date is stated, when posted. Material changes will be communicated as required by law. Changes do not remove rights relating to earlier processing.
For privacy enquiries, access requests, corrections, deletion requests, complaints, or questions about this policy, contact us using the details below.
Iizvel LLC, 8401 Mayland Dr Ste A, Richmond, VA 23294-4648, USA. Email: [email protected]. Telephone: +1 (762) 214-5874.